Shop policies

Welcome to my online store. I hope you will enjoy browsing through my products. If you like what you see but want greater quantities I can also do special orders. Just send me a message using the contact form (you can find the link to it at the bottom of the page) and I will be happy to answer your questions.

Payment

At this time I only accept Paypal as a payment option.

If you come across a problem with the checkout process please let me know and I will do whatever I can to help.

Shipping

Shipping charges for more than one set of beads & cords is 10 pence per set on top of the initial postage charge for your region.

I try to mail orders within three to five working days, usually sooner.

All items are sent by Royal Mail but please remember that I am in the United Kingdom so shipping times may be several weeks if you are ordering from overseas. Shipping charges include a small charge for packaging materials and associated costs as well as the price of postage.

Please note that customers are responsible for all the customs fees and duty relevant to their country.

Refunds and Exchanges

If you are unhappy with your purchase please let me know and I will be happy to try and resolve any problems. If you wish to return something please let me know as soon as possible and I will send you a cancellation form by e-mail that you can fill in and send back along with the returned items. Under EU law, you have 14 days from receipt of the goods to let me know you wish to return them to me. Return postage is paid by the customer and refunds will be given when I receive the returned item safely. It is recommended that you get a certificate of posting or other proof of posting before returning something to me.

All items are posted from the UK so it may take several weeks for goods to arrive if ordering from overseas.

If the item does not arrive after 30 days I will refund your money or offer to re-make the items for you.

I like to consider myself an honest and helpful seller. I want everyone to be happy with the service I offer and will do everything I can to help. Just send me a message if you need any help.

Additional policies

If you require a larger quantity of an item than is listed here then please do get in touch. I can do custom orders for any of my hand made products and may be able to supply larger quantities of anything else listed.

Unfortunately I no longer offer items at wholesale prices.

Your personal details are safe with me. I will only use your shipping and billing address, and contact information to communicate with you about your order, to fulfil your order or for legal reasons (e.g. paying taxes).

 

Last updated: June 27th 2017