FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

What about refunds?

If you are unhappy with your purchase please let me know and I will be happy to try and resolve any problems. If you wish to return something please let me know within 14 days of receipt and I will send you a cancellation form and further instructions.

 

What are your shipping rates and dispatch times?

United Kingdom - £1.50 for the first item and 10 pence for each extra item

European Union - £2.65 for the first item and 10 pence for each extra item

Australia, New Zealand, the Pacific Islands and Singapore - £3.40 for the first item and 10 pence for each extra item

Everywhere Else - £3.25 for the first item and 10 pence for each extra item

I try to mail orders within three to five working days, usually sooner.

 

Do you do wholesale?

Unfortunately not.  I try to keep my prices as low as possible because so many of my customers use my work to make jewellery or decorate items to sell.